Resort Information – The Imperial Hawaii Resort

Check-in チェックイン

Check-out チェックアウト

Rooms 部屋

Rooms 1: 部屋 1:

Adults 大人

Children 子供

Booking Code ブッキングコード

My Account ➤

Digital hotel directory

CHECK-IN/CHECK OUT

Check-In 4:00 pm Check-Out 11:00 am

Express Checkout is available. A late charge may be assessed if your unit is not vacated by 11:00 am.

GENERAL INFORMATION

HOUSE RULES

Shirts and shoes are required in the Lobby of the resort at all times. In order to minimize expense to the resort, a unit inventory is done upon departure by our Housekeeping Department and there may be a charge assessed for any broken, damaged, or missing items. Please report any missing or damaged items to the Front Desk during your stay. In order to maintain the beautiful appearance of our resort, please do not drape towels or clothing over the lanais.

SMOKING

Smoking is prohibited in the units and on the lanai. You will be charged a $250.00 fee if it is evident that smoking has occurred in the unit.

QUIET HOURS

Quiet time is observed from 10:00 pm to 8:00 am. Please be considerate of your fellow guests by keeping noise to a minimum during this time.

HOUSEKEEPING

Please come down to the 3rd-floor Housekeeping Department for towel and linen exchange from 7am-8pm. In-room cleaning services are by request only. Dial extension 33 for details.

Housekeeping will be entering your room for trash removal between 8am-4pm on Sundays, Mondays, Wednesdays, and Fridays.

Convenience Items are available to use from our Housekeeping Department. (No additional fees when returned in the same condition.) Dial the Housekeeping office for more information at extension 33.
Items available: bathrobe, blender, cake mixer, colander, cookie sheet, crockpot, electric kettle, electric skillet, foam mattress topper, glass/plastic salad bowl, kitchen scissors, lounge chair cover, Pyrex pan, and rice cooker with a paddle.

TELEPHONE INSTRUCTIONS

Local Call
Dial 9 + Number

Long Distance (US & Canada)
Dial 9 + 1 + Area Code + Number

Long Distance (International)
Dial 9 + 011 + Country Code + City Code +Number

Room to Room
Dial 7 + the three-digit Room Number
or the four-digit Room Number

RESORT DIRECTORY

Front Desk/Hotel Operator
Dial 0

Activity Desk/Concierge (Lobby)
Dial 6518

Bell/Valet Desk/Return Shuttle or Taxi
Dial 31

Housekeeping 3rd Floor
Dial 33

Maintenance
Dial 33

Marketing/Timeshare Sales (2nd Floor)
Dial 6563

Membership Services (2nd Floor)
Dial 6503 or 6523

Reservations (2nd Floor)
Dial 40

EMERGENCY NUMBERS

Doctors on Call
From the phone in your suite dial 9 + 971 – 6000
or 1 (808) 971-6000

Emergency Dentist
From the phone in your suite dial 9 + 941 – 7555
or 1 (808) 941-7555

Fire, Police, Ambulance
From the phone in your suite dial 911
or 911 from your cell phone

Poison Center
From the phone in your suite dial
9 + 1 + 800 222 – 1222
or 1 (800) 222-1222