Aloha to our Valued Owners & Guests,
The Imperial Hawaii Resort is your home away from home, and our mission statement reflects our core values: We are committed to providing a high-quality vacation experience, and our goal is to treat all Vacation Club Owners and hotel guests with the true kamaʻaina spirit of hoʻokipa: courtesy, respect, and hospitality. This guides us as we face the difficult challenge of responding to COVID-19.
Our hearts and thoughts go out to the people who have been adversely affected by this unprecedented event and we appreciate the healthcare workers, our local communities, and governments around the world who are on the front line working to contain this virus. Please know that we are vigilantly monitoring the COVID-19 situation around the clock and have response plans in place to ensure a healthy stay at our resort.
The Imperial Hawaii Resort continues to operate, and you should have confidence when you book a stay at our resort. We are closely following the guidance of the Department of Health (Hawaii), the World Health Organization, and the Centers for Disease Control & Prevention for the latest developments related to COVID-19. We are reinforcing these agencies’ recommendations on the appropriate health and safety measures with our own First Response Teams here at the resort. We have elevated our response to our guests as well as our staff on the importance of awareness and self-hygiene. We have also increased our inventory of cleaning products, as well as the frequency and efficiency of our cleaning procedures in our guest rooms and public areas. Our resorts health and safety measures are designed to address the spread of viruses and other bloodborne pathogens including COVID-19, and cover everything from handwashing hygiene and cleaning product specifications to guest room and common area cleaning procedures.
We want you to know the safety of our guests and on-site staff is our top priority. We would like to take this opportunity to thank you in advance for putting your trust at the Imperial Hawaii Resort as you plan for future travels here to Hawaii. We can’t wait to see you again and welcome you home!
Sincerely,
Bryan Ayakawa
Resort Manager