Starting on Nov. 24, travelers wishing to bypass the 14-day mandatory quarantine must have their COVID-19 test results – from a trusted testing partner – prior to departure for the State of Hawaiʻi.

The state of Hawaii will ONLY accept test results from TRUSTED TESTING AND TRAVEL PARTNERS.  For full details, visit the website Here

The new policy applies to domestic transpacific flights and international flights departing from locations in which the State of Hawaiʻi pre-testing programs are in place.

After you make airline reservations, what’s the first step you take to prepare for your Hawaii trip? All adults (18 years and older) must register on the state of Hawaii Safe Travels website. You will be required to upload your negative pre-travel test result and answer a health questionnaire. Each child traveling with an adult should be included in the adult’s Safe Travels’ form. Minors five years and older must take the pre-travel test. (Minors four years and younger do NOT need to take the pre-travel test.) The traveler is responsible for the cost of the pre-travel test.

When do you need to take the test? Within 72 hours from the final leg of departure. If you have a multi-city itinerary, it’s the departure time at the last city before arriving at a Hawaii airport.  

*Updated November 23, 2020

The health and well-being of our owners, guests, and staff is our top priority.

In line with recommendations by the CDC and local health authorities, The Imperial Hawaii Resort has made changes to provide a safer environment and limit person-to-person contact.

• As you enter the Main Lobby of our resort you will notice signage for our new social-distancing protocols, the plexiglass safety shields at the front desk, and the signage noting what direction to enter and exit the elevator bay.
• Guests in quarantine are required to stay in their room for 14 days or the length of their stay (whichever is shorter) and may only leave for a medical emergency.
• Guests and employees will be required to wear face masks or coverings when entering any public areas, including but not limited to lobby, elevators, hallways, and Owners’ Lounge.
• In public areas and guest rooms, the Imperial has added to its already rigorous cleaning protocols, requiring that surfaces are thoroughly treated with EPA-registered disinfectant and increasing the frequency of high-traffic touchpoint sanitization.
• Mid-week housekeeping service and regular trash pick-up will be temporarily suspended until further notice.
  • Trash and dirty linens to be collected by the door without contact: Please use the plastic bags provided in the ice bucket to keep all dirty linen.
  • Requests for clean linen and amenities will be packaged and delivered by the door. Please call the front desk for details.
  • Guests will be asked to be excused from the room if there is a significant maintenance work order or a specific cleaning request that needs to be taken care of immediately.
• Hand sanitizer stations available in public areas where there is no sink available.
• The operation hours of all the resort facilities will be changed to 5am-5pm daily, except for the Rooftop Pool Area which will be 8am-5pm daily.
• All In-House events will be suspended until further notice: watch our Facebook and Instagram pages for live-stream music events.
• Remember to practice the 6ft social distancing rule at all times.