Imperial Covid 19 Update – The Imperial Hawaii Resort

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IMPERIAL HAWAII RESORT COVID-19 UPDATES

Hawaii will allow travelers entering the state from the U.S. mainland and its Territories who have been fully vaccinated in the United States to bypass quarantine without a pre-travel test. Travelers will need to upload the vaccination record document to the state’s Safe Travels website prior to departure AND have a hard copy in hand when arriving in Hawaiʻi.

(This program is only available to travelers who were vaccinated in the United States. Travelers are considered fully vaccinated on the 15th day after the completion of their vaccine.)

Travelers who are not vaccinated (or if you were not vaccinated in the United States) may still bypass the 10-day mandatory quarantine by taking a pre-travel test. Tests must be taken with trusted testing and travel partners within 72 hours before the departure of the final leg of your flight. The negative test result must be uploaded onto the Safe Travels website prior to departure. (It is also recommended that you print out a hard copy as well.) Within your account on the Safe Travels website, you will find a health questionnaire that needs to be filled out within 24 hours of the last leg of your flight. After your negative results have been uploaded and you have completed your questionnaire, a QR code will be emailed to you. Keep this handy, you will need to show this QR code at the airport.

Travelers without a negative test result or U.S. vaccination prior to boarding the final leg of their flight MUST quarantine for 10 days or the length of their stay, whichever is shorter.

After you make airline reservations, what’s the first step you take to prepare for your Hawaii trip? All adults (18 years and older) must register on the state of Hawaii Safe Travels website. You will be required to upload your vaccination record or negative pre-travel test result and answer a health questionnaire. Each child traveling with an adult should be included in the adult’s Safe Travels form. Minors five years and older must take the pre-travel test. The traveler is responsible for the cost of the pre-travel test.

The state of Hawaii will ONLY accept test results from TRUSTED TESTING AND TRAVEL PARTNERS. How can travelers access the ONLY tests accepted by the state of Hawaii, the TRUSTED TESTING AND TRAVEL PARTNERS?

An updated list of the trusted testing and travel partners is available on the Hawaii State Department of Health COVID-19 Website.

This website includes DOMESTIC TRANS-PACIFIC TRUSTED TESTING PARTNERS Click Here

Travelers, including those from Japan, Canada, Korea, Taiwan, and Tahiti may bypass the State of Hawaii’s mandatory 10-day quarantine by securing a pre-travel test from a trusted testing and travel partner 72 hours prior to departure on the final leg of their journey to Hawai‘i. Travelers who do not secure a negative COVID-19 test BEFORE departure will be subject to the mandatory 10-day quarantine. Vaccine card exemption is not currently available for travelers who were vaccinated outside of the United States.

The negative test result must be uploaded onto Safe Travels prior to departure and it’s also recommended to have a hard copy in hand when arriving in Hawai‘i.

For travelers from Canada, please visit https://hawaiicovid19.com/travel-partners/#partners-canada

For travelers from Japan, please visit https://hawaiicovid19.com/travel-partners/#partners-japan

For Travelers from Korea, please visit https://hawaiicovid19.com/travel-partners/#partners-korea

For travelers from French Polynesia, please visit https://tahititourisme.com/en-us/returningtohawaii/

MASK MANDATE FOR THE ISLAND OF OAHU: Masks are required everywhere when you are indoors. As of 5/25/21 you no longer need a mask when you are outside. Please keep following social distancing guidelines. www.oneoahu.org/masks

DO YOU NEED HELP NAVIGATING THE SAFE TRAVELS WEBSITE?

CLICK HERE

*Effective Sept. 13, 2021 customers entering restaurants, bars, gyms, and other establishments need to show proof of vaccination or a negative COVID-19 test taken within the last 48 hours. The new program is scheduled to last 60 days. Children under 12 will be exempt.

Customers who do not carry their physical COVID vaccination card may also show a photo of it. Those remaining 15 minutes or less in an establishment are exempt.

VIEW FULL DETAILS ON THE SAFE ACCESS OAHU WEBSITE: CLICK HERE

updated 9/13/21

The health and well-being of our owners, guests, and staff is our top priority.

In line with recommendations by the CDC and local health authorities, The Imperial Hawaii Resort has made changes to provide a safer environment and limit person-to-person contact.

As you enter the Main Lobby of our resort you will notice signage for our new social-distancing protocols, the plexiglass safety shields at the front desk, and the signage noting what direction to enter and exit the elevator bay.
Guests in quarantine are required to stay in their room for 10 days or the length of their stay (whichever is shorter) and may only leave for a medical emergency.
Guests and employees will be required to wear face masks or coverings when entering any indoor public areas, including but not limited to lobby, elevators, hallways, and Owners’ Lounge.
In public areas and guest rooms, the Imperial has added to its already rigorous cleaning protocols, requiring that surfaces are thoroughly treated with EPA-registered disinfectant and increasing the frequency of high-traffic touchpoint sanitization.
Mid-week housekeeping service and regular trash pick-up will be temporarily suspended until further notice.
- Trash and dirty linens to be collected by the door without contact: Please use the plastic bags provided in the ice bucket to keep all dirty linen.
- Requests for clean linen and amenities will be packaged and delivered by the door. Please call the front desk for details.
- Guests will be asked to be excused from the room if there is a significant maintenance work order or a specific cleaning request that needs to be taken care of immediately.
Hand sanitizer stations are available in public areas where there is no sink available.
Resort Amenity Hours
- Hot Tubs 5am-10pm
- Fitness Room (Reserve time & retrieve key at Front Desk) 5am-10pm
- Sauna (Reserve time & retrieve key at Front Desk) 5am-12am
- Owners’ Lounge 5am-12am
- Rooftop Pool 8am-10pm
Remember to practice the 6ft social distancing rule at all times.

Aloha to our Valued Owners & Guests,

The Imperial Hawaii Resort is your home away from home, and our mission statement reflects our core values: We are committed to providing a high-quality vacation experience, and our goal is to treat all Vacation Club Owners and hotel guests with the true kamaʻaina spirit of hoʻokipa: courtesy, respect, and hospitality. This guides us as we face the difficult challenge of responding to COVID-19.

Our hearts and thoughts go out to the people who have been adversely affected by this unprecedented event and we appreciate the healthcare workers, our local communities, and governments around the world who are on the front line working to contain this virus. Please know that we are vigilantly monitoring the COVID-19 situation around the clock and have response plans in place to ensure a healthy stay at our resort.

The Imperial Hawaii Resort continues to operate, and you should have confidence when you book a stay at our resort. We are closely following the guidance of the Department of Health (Hawaii), the World Health Organization, and the Centers for Disease Control & Prevention for the latest developments related to COVID-19. We are reinforcing these agencies’ recommendations on the appropriate health and safety measures with our own First Response Teams here at the resort. We have elevated our response to our guests as well as our staff on the importance of awareness and self-hygiene. We have also increased our inventory of cleaning products, as well as the frequency and efficiency of our cleaning procedures in our guest rooms and public areas. Our resorts health and safety measures are designed to address the spread of viruses and other bloodborne pathogens including COVID-19, and cover everything from handwashing hygiene and cleaning product specifications to guest room and common area cleaning procedures.

We want you to know the safety of our guests and on-site staff is our top priority. We would like to take this opportunity to thank you in advance for putting your trust at the Imperial Hawaii Resort as you plan for future travels here to Hawaii. We can’t wait to see you again and welcome you home!

Sincerely,

Bryan Ayakawa
Resort Manager

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Our most important wish is for you to be safe and healthy. Kākou is the Hawaiian value of inclusiveness. It means “all of us” and “we are in this together.”