ACTIVITY DESK/CONCIERGE
Tours & Activities Desk located in the lobby near the front desk open daily from 7:30am- 5:30pm
From your room dial extension #6518 or you may call 1-808-921-7518
Email Imperial-concierge@pleasant.net
“Live Anywhere Concierge” is also available by phone Monday-Friday from 6:00am-5:00pm and Saturday-Sunday from 8:00am-5:00pm. Call 1(888) 229-7770 to speak to an Island Specialist.
ATM
Located in the lobby.
BELL & VALET SERVICE
Valet parking only, self-parking is not available.
Dial extension 31
BUSINESS CENTER & FACSIMILE SERVICE
Located in the lobby and includes two computers and a printer. Fax Services are available at the Front Desk. Incoming fax is $.50 per page and outgoing fax is $2.00 per page.
Fax number 1 (808) 921-7586.
CHECK CASHING
Travelers Checks may be cashed at the Front Desk. $100 per day, per room.
Dial extension 0
DINING
Two casual dining options are located on property at The Imperial Hawaii Resort.
Denny’s Restaurant is open 24 Hours daily.
1 (808) 923-8188
ABC Convenience Store is open Monday-Thursday from 6:30 am- 11:30 pm and Friday, Saturday & Sunday from 6:30 am- 12:00 midnight.
1 (808) 926-1811
We also partner with neighborhood restaurants & businesses. Please visit our full list of Imperial Restaurant Partners.
FITNESS CENTER
Located on the 3rd floor.
Open daily from 5:00 am – 10:00 pm. (Identification required with proof of vaccination or a negative COVID test result within the last 48 hours. Reserve time & retrieve key at Front Desk)
FOOT WASH
A foot wash is available out the back entrance of the main lobby, or enter the parking area from Kalia Road.
ICE & SODA MACHINES
Ice machines are available in two locations:
27th floor Pool Deck open 8:00 am – 10:00 pm &
2nd Floor near guest laundry open 24 hours
Soda Machines located on 2nd Floor near guest laundry open 24 hours
IN-SUITE SAFE
Each room is provided with an in-suite safe.
Please secure your valuables in the safe.
INTERNET
Complimentary wireless Internet access is available.
LAUNDRY
Coin-operated, self-serve laundry located on the 2nd floor. Change machine & laundry detergent available.
$2.50 per wash and $2.00 per dry
NOTARY SERVICES
Available by appointment, contact the Front Desk.
POOL/HOT TUBS/SAUNA
The rooftop pool is located on the 27th floor.
Open daily from 8:00 am – 10:00 pm
Hot Tubs and Sauna are located on the 3rd floor.
Hot Tubs open daily from 5:00 am – 10:00 pm
Sauna open daily from 5:00 am – 12:00 am (Reserve time & retrieve key at Front Desk)
RECYCLING BINS
Located on the 27th-floor elevator landing, 2nd-floor parking garage, and in every guest room.
RENTAL ITEMS AT FRONT DESK
(Rental fees will apply) Dial extension 0
Beach chairs, coolers, cribs, golf clubs (Ping & Callaway), playpen, rollaway bed, and tennis rackets
RENTAL ITEMS AT HOUSEKEEPING OFFICE
(Complimentary) Dial extension 33
Convenience Items are available to use from our Housekeeping Department. (No additional fees when returned in the same condition.)
Items are available on a first-come, first-served basis: bathrobes, blenders, cake mixers, colanders, cookie sheets, crockpots, electric kettles, electric skillets, frying pans, foam mattress toppers, glass/plastic salad bowls, kitchen scissors, lounge chair covers, Pyrex pans, and rice cookers with a paddle.
WAKE UP CALLS
Schedule with Front Desk, dial extension 0